Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays. In case of high order volume, shipments may be slightly delayed, and we will notify you if there is any significant delay.

Shipping Time

Once your order is processed, it is typically delivered within 5–7 business days, depending on your location. Delivery times may vary due to external factors such as courier delays or unforeseen circumstances.

Shipping Charges

We offer free shipping on all orders. There are no hidden charges.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real time.

Cash on Delivery (COD)

We offer Cash on Delivery for your convenience. Please ensure that someone is available to receive the order at the provided address.

Delays and Issues

While we strive to deliver your order on time, delays may occasionally occur due to factors beyond our control such as weather conditions, logistics issues, or high demand periods.

Incorrect Address

Please ensure that your shipping details are accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: support@xplorykids.com